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Transforming Customer Experience for NSW's Air Quality Live Information

In response to the unprecedented bushfire events of 2019-2020, the importance of air quality became paramount in the minds of citizens. To address this concern, the NSW Government embarked on the creation of a dedicated air quality website. The goal was to present air quality data and information in a manner that was purposeful, easily comprehensible, and optimized for both desktop and mobile devices. Small Multiples played a pivotal role in this endeavor, conducting extensive user research and employing a design-led approach to deliver a comprehensive technical implementation plan. This plan was subsequently handed over to a development partner to bring the vision to life.

data visualisation user interface design user experience

Sector
Government
Client
NSW Department of Planning & Environment
Go to project

The Challenge

Developing a real-time information portal for the citizens of NSW is a challenging task. The portal needs to provide accurate and up-to-date information that is easy to understand and interpret. It also needs to be engaging and user-friendly, as well as secure and protect the privacy of users.

The portal needs to pull data from a variety of sources and process it in real time. It also needs to communicate scientific pollutant terms and thresholds in a way that is understandable to the average citizen.

The Solution

We talked to 50 stakeholders and users, and surveyed 200 people to gain insights into the how air quality information was used, which culminated in a report of findings, wireframes, visual design, style guide, and technical approach, all while considering responsiveness, accessibility, and the NSW Digital Design System.

This project demonstrates our experience consulting with users, designing potential solutions to test, running interviews and usability tests and producing a NSW Government-ready design system and technical specification that was ready for implementation.

Slide-out data cards

Slide-out data cards

Slide-out data cards

Slide-out data cards

Slide-out data cards

Slide-out data cards

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